Privacy Policy

Sky Ledge is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including:

  • Interviews
  • Correspondence
  • Telephone and Fax
  • Email
  • Via our website
  • From media and publications from other publicly available sources
  • From cookies
  • From Sky Ledge Apps and integrations
  • Edge services

and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information includes information or opinions about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us as permitted under the Applicable Privacy Laws only:

  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With your consent; or where required or authorised by law.


Sky Ledge may also collect information based on how you use its Website, including through ‘cookies’, web beacons and other similar technologies.

Cookies are small text files that are transferred to your computer’s hard drive through your web browser to enable our systems to recognise your browser and record non-personal information such as the date, time or duration of your visit and the pages accessed, for website administration, statistical and maintenance purposes (“Cookie Information”).

We may use ‘cookies’ to collect data relating to your general internet usage.

We use Cookies to help us to improve our site and to deliver a better and more tailored service, for instance by storing information about your preferences and allowing us to recognise you when you return to our site.

We will ask for your consent before placing non-essential cookies on your device.

When individuals use one of our mobile applications, we may also collect information about your city location, device model and version and operating system version.

No attempt is made by us to use Cookie Information to personally identify you. However, if Cookie Information is linked with personal information as set out above, this Cookie Information becomes personal information and will be treated in the same manner as the personal information to which it has been linked.

You can remove or reject cookies by adjusting the settings on your web browser. Please note that some parts of the Website may not function fully for users who disable cookies.


If some or all of your Personal Information is not collected by us, Sky Ledge may not be able to provide you with the Service (in whole or in part) or personalise the Service (in whole or in part) to you or provide other goods and services to you.

If you are under the age of 16, we need the consent of your parent or guardian to process your personal information. Sky Ledge does not knowingly process the Personal Information of children under the age of 16.  If you are under the age of 16, please do not use the Services without your parent or guardian’s consent.  If you suspect that a child under the age of 16 has provided Personal Information to us, please notify us via the e-mail addresses at

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party. In the case that you are an employee or associate of the third party, we will not actively engage you and expect the third party to manage any such notifications.

Disclosure of Personal Information

We may disclose your Personal Information to any of our related group companies. They will only use it for the same purposes that we may under this Privacy Policy.

We may provide personal information to third parties outside our group companies for limited purposes, such as to help us in providing goods and services to customers. We limit the information we provide to third parties to the information they need to help us provide or facilitate the provision of goods and services to you. We deal with third parties that are required to meet the privacy standards required by the Applicable Privacy Laws in handling your Personal Information and use your Personal Information only for the purposes that we gave it to them.

Such third parties may include, but are not limited to:

(a) organisations who carry out credit, fraud and other security checks;

(b) couriers and delivery businesses (where we arrange to deliver goods to you or persons you have requested us to send deliveries to);

(c) third party software providers who store details of customer account for us or who provide other IT services;

(d) marketing businesses engaged by us to disseminate materials to which recipients have consented; and

(e) we may also disclose your Personal Information to third parties outside our group of companies:

(i) where we have your express permission to do so;

(ii) where it can reasonably be inferred from the circumstances that you consent to the disclosure to the third parties, unless prohibited under the Applicable Privacy Laws;

(iii) if Sky Ledge sells, assigns or otherwise transfers part or the whole of its business, in which case your Personal Information, which was collected by Sky Ledge through your use of the service, may be among the items transferred or sold to the extent that it is relevant to Memories’ business; and

(iv) if we are under a duty to disclose or share your Personal Information in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions or to protect the rights, property, or safety of Sky Ledge, its personnel or customers. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Security of Personal Information

The security of your Personal Information is important to us. Accordingly, we take commercially reasonable steps to protect your Personal Information from misuse, loss and unauthorised access, modification and disclosure.

Each account or a page created on a website is protected by account details provided to Users for privacy and security.

However, we cannot guarantee the absolute security of that information, or that our systems will be completely free from third party interception or are incorruptible from viruses. We cannot and do not guarantee that information you send from your computer to us over the Internet will be protected by any form of encryption (encoding software).

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your

Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

In light of this, we cannot and do not ensure or warrant the security or privacy of your Personal Information, including payment and bank account details. You transmit your Personal Information to us at your own risk.

You are entirely responsible for maintaining the security of your passwords and/or account information.

We treat website and credit card security seriously and endeavour to provide a secure, safe platform through which to conduct transactions.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions.

Sky Ledge will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

To obtain a copy of the Personal Information we hold about you or to request to correct your Personal Information please contact us as set out in the “Privacy Policy Complaints and Enquires” section below..

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Deletion, removal or destroyed of Personal Information

You can request for your Personal Information be deleted, removed, depersonalised or destroyed by Sky Ledge by emailing:

Sky Ledge will use commercially reasonable endeavours to action your request within a reasonable time and notify you when your request has been completed.

Warranties and Represtentation

This Privacy Policy does not constitute a contractual representation, promise, guarantee or warranty by us to you as to the manner in which we will or may collect, store, use, disclose, protect or otherwise handle your personal information. Some matters are beyond the control of Sky Ledge, such as third party malicious or criminal attacks.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

In the email please specify the following information:

(a) your name;

(b) your address;

(c) your phone number;

(d) your email address;

(e) a description of your concern (if applicable);

(f)  detail about the information in question to help us locate it (if applicable).

Should you wish to report a complaint or feel that Sky Ledge has not addressed your concern in a satisfactory manner, you may make a formal complaint to the Relevant Authority.

In Australia, you may send a formal complaint to the Office of the Australian Information Commissioner, 30 days after contacting us.

Compliance with the Applicable Privacy Laws

Notwithstanding any other provision of this Privacy Policy:

(a) the laws of the Applicable Jurisdiction (including the Applicable Privacy Laws) overrides any provisions in this Privacy Policy which are inconsistent with those laws; and

(b) to the extent that the laws of the Applicable Jurisdiction, including the Applicable Privacy Laws, impose less onerous requirements or obligations on Sky Ledge that this Privacy Policy, those provisions will be implied as part of this Privacy Policy and, to the extent of any inconsistency, those provisions will prevail over the express provisions of this Privacy Policy.


Subject to the laws of the Applicable Jurisdiction, any failure or delay by us to enforce or exercise a power or right or provisions of this Policy will not constitute a waiver of those rights or provisions, and the exercise of a power of right by us does not preclude our ability to exercise that or any other power or right in the future. All rights not expressly granted are reserved.


We reserve the right at our sole discretion to revise this Privacy Policy at any time. You should visit the Websites periodically to review this Privacy Policy. Amendments will be effective immediately upon notification or publication on the Website. Subject to the laws of the Applicable Jurisdiction, your continued use of the Websites following such notification or publication will represent an agreement by you to be bound by this Policy as amended.

Governing Law

This Privacy Policy is governed by, and must be construed according to, the law in force in the Applicable Jurisdiction. The Courts in the Applicable Jurisdiction will have the exclusive jurisdiction to determine disputes in relation to this Privacy Policy or any other matter concerning the operation of the Websites.

Policy Updates

This Policy may change from time to time and is available on our website.